Training Policy



This policy is to ensure that Trainer and student are fully aware of their responsibilities and work towards gaining mutual benefits. 


Time and Location

All courses will start at 9:30 am to 4:30 pm, students must come 15 minutes early prior to the start time to settle

Please aim to arrive on time as time being late is at your lose, we do not compensate it in any way.

Courses in Auckland are currently held at Auckland Lash and Brows – Unit M, 4 Antares Place, Rosedale, North Shore, Auckland. Venues of those courses in other cities will be advised to students when applicable.

​Please note for the safety of working with tools and chemicals, we do not permit having children on premise in our training facilities. 

Model and Kit

Students must provide their own models to work on during practical training sessions. A professional kit for students to practise on the training days and use after the training days is included in some courses. If it was sent to students before the practical days for the purpose of home practice, students need to bring the whole kit with them to the training day. If students choose not to buy the kit or part of the kit, they will need to bring their own tools (what's included in the kit) to use for the training days. Other necessary tools and equipment (apart from what's included in the kit) for the days of training will also be provided.

Online Learning and Homework

In some training programs, students are instructed to join online classes/groups/forums. These online platforms are created for an easy communication between the Master and students which covers instructions, advice, demonstration videos, experience sharing, useful information, technique updates, questions and answers and assignments. 

Assignments are assigned to students before the practical day with the purpose of increasing practice time, revealing student’s mistakes to the Instructor for correction, improves the student’s skills and confidence before working on any live models. 

To ensure you get the utmost out of the training, if students are assigned with homework, they should try their best to complete all the tasks and submit in the online platforms before coming to the practical day.

Booking and Payment

Booking deposits are required on every course to secure your place ($500 - $1000 NZD depend on which course). The rest of the fee must be paid 2 weeks before the course starts. A credit card will be required at the time of booking and will not be charged unless the aforementioned has occurred. 

Deposits may not be applicable if the student’s booking is at very short notice, thus, full payment for the course will be requested.

When you have made an appointment online, it does not mean that your booking is accepted. We might need to review and manually accept and confirm your booking. We will email you to advise if your booking has been accepted.

If course payments are not paid in full 2 weeks prior to course commencement then the learner will not be allowed to undertake the course and no deferral date will be offered. The student will not be refunded their fees previously paid as they would be deemed a non-attendee.

Rescheduling, Cancelation, Fee & Refund

A deposit is required to secure your spot after registration and the rest is to be paid in full 2 weeks before the course starts. No rescheduling or cancelations by students are accepted for class booking. In case of rescheduling, cancelation or no-show, you will be charged 100% of your deposit as a cancelation fee. 

Training in other cities will incur additional cost compared to training in Auckland. Please contact us for the cost details of each course. Private training is offered in Auckland only.

If we do not meet the minimum number of students for a class on a specific training date, we might have to reschedule or cancel the class. 

We might also have to reschedule, cancel the class or not be able to accept your enrolment due to unforeseen reasons. In case of denial, cancelation or rescheduling, we will inform you 1-2 weeks prior to the date of the class depend on the circumstance . You can either accept or decline to join the class on the rescheduled date. 

In case the class is cancelled without a rescheduled date, or you decline to join the class on a rescheduled date, or we cannot accept your enrolment due to any reason, your deposit will be refunded. The refund process will take up to 5-7 days.